Coronavirus Cancellation Policy

Dear Member

The current cancellation policy is adapted as follows due to the Coronavirus, and may be withdrawn or altered at any point subject to further business risk and/ or developments:-

VMS managed Fixed and flexi bookings over lockdown period will be cancelled and a points credit put to an iExchange account. Bookings using these points will be free of exchange fee, provided you book into your home resort in a unit size and season equivalent to your own. You may also use these points to book into any of the other iExchange resort, subject to the standard exchange fee.

All flexi week bookings made for occupation from after lockdown up until the end of June 2020 may be cancelled by the member, provided 14 days advance notice is provided.

Any flexi week booking for occupation later than end June 2020, existing cancellation policies apply.

ENSURING SAFE HOLIDAYS

Your health and safety at our resorts remain our top priority while we ensure that you are enjoying your well-deserved holiday. While we have always maintained the highest standards of cleanliness and hygiene, we have intensified this now more than ever.

We have implemented the following at all of our resorts:-

The option to decline daily servicing/sanitising of units; (optional if you wish to limit contact with others)
Hand-sanitiser stations;
Frequent cleaning of high-touch areas.

Where possible, we have also implemented one or more of the following at selected VMS Managed resorts:-

Drive-thru check-in at the front gate
Limiting numbers at check-in facilities
Grocery delivery;
On-site restaurant takeaway and/or delivery;
Unit allocation distancing – to evenly spread guests around the resort

Please contact us should you require details about a specific resorts safety initiatives. We remain dedicated to your needs and are confident that our operational excellence and commitment to our guests is our main priority.

Wishing you safe travels,
Vacation Management Services